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Sr. Customer Success Manager

Madison Logic

This is a Full-time position in Charleston, WV posted June 9, 2021.


Customer Success Manager

Remote, TX /

– Customer Success /


About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process!

Madison Logic is rapidly growing and is constantly looking for new talent to raise the bar.

Work with & learn from an incredible group of people that care about your success as much as they care about their own.

As a truly global company, we take pride in the diverse backgrounds of our team.

We put thought into every hire and we hand pick only the best talent.

When you join our team, you are committing to giving 100% and always striving for more.

This person must have a passion for learning and process and be ready to own client relationships.

You will act as a true consultant to our clients, focusing on increasing product adoption while ensuring their satisfaction and retention.

This is a fantastic opportunity for someone who is ready to roll up their sleeves, get their hands dirty, and learn about all aspects of our business.

If this sounds like you
– you’ll love growing with us!

What You’ll Do:
Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services Act as a client consultant focusing on increasing product adoption, ensuring retention and improving satisfaction Work with clients to establish critical goals and other key performance indicators (KPI’s) Work to identify growth opportunities and develop up-sell opportunities Partner with various internal stakeholders to advocate customer needs Manage client reporting that provides value to your assigned clients Resolve customer issues Analyze and effectively communicate results and insights internally and externally Manage projects/initiatives from concept to launch

What You Have:
Bachelors Degree 6+ years experience in Customer Success, Client Services, Account Management or equivalent 2+ years experience with Salesforce or other CRM platforms Advanced knowledge of Excel Excellent communication skills

Additional Characteristics:
Detail oriented Analytical mindset Familiarity with display advertising and lead generation operations as well as technical project management preferred Marketing and advertising agency relationships preferred

Benefits & Perks:
Opportunities for Advancement
– As We Grow, You Grow!  Competitive Benefits including Medical, Dental, Vision, and FSA plans Employer-paid Life, AD&D and STD insurance 401k with Company Match Commuter Benefits (Transit & Parking)  Generous Paid Time Off including: 9 paid Holidays, 17 Vacation Days (to start!), Sick Time, Summer Friday Program, and Parental Leave  2 Paid Volunteer Days Work-Flex Policy Flexible “You Do You” Monthly Cash Stipend Legal & Financial Services Benefits Company Outings, Social & Charity Events, Sponsored Healthy Hours & Happy Hours  Wellness initiatives  Global Mobility Program An innovative, energetic culture and a fantastic team!

Who We Are:

Our Vision : We empower B2B organizations globally to convert their best accounts faster

Our Values:   #TEAM     #OWNIT    #RESPECT     #EXCEL     #EMPOWER

Our Commitment to Diversity & Inclusion:

Madison Logic is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:

All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for.

We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. 

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website ( ). 

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