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Driver Trainee

EY

This is a Full-time position in Charleston, WV posted September 11, 2021.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.EY is pioneering the application of artificial intelligence, data analytics and other emerging cloud technologies in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology – Customer Success, you’ll work with technologists, business experts, account teams and clients, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of building Client Technology into a customer-centric organization, driving value for our customers and positioning EY as a top-tier industry technology provider. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.**The opportunity**The selected candidate will:+ Serve as an integral member of the engagement team for identified EY clients+ Function as the leading advocate and champion for assigned clients within EY+ Champion the industry-standard Land-Adopt-Expand-Renew (LAER) customer engagement model across EY+ Foster the effective adoption of Tech@EY solutions to drive success for both client and EY+ Build and execute plans for retention, penetration and expansion within assigned clients ?**Your key responsibilities**+ Maintain and promote a client-centric approach to service management across CT as client’s internal advocate, driving client loyalty to Tech@EY solutions+ Build and maintain strong relationships with engagement, product teams and key stakeholder executives to facilitate overall account strategy and planning+ Understand clients’ market landscape, evolving business environment, critical needs, practices/procedures, drivers, corporate culture, strategic goals, competitive threats and contribute to a strategy for deployment of Tech@EY to meet these challenges+ Conduct periodic business reviews with clients and EY stakeholders to validate effectiveness of service delivery, publicize successes and manage improvement opportunities+ Syndicate client relationship health and intelligence, identifying new business expansion opportunities and/or emerging relationship threats+ Participate in development and driving of strategy to remove barriers and increase customer adoption of Tech@EY solutions and assets as measured through agreed KPIs, including solution consumption, sales & margin increase?**Skills and attributes for success**+ 5+ years of relevant industry experience within a technical organization+ Solid executive-level communication, consultative and presentation skills+ Accustomed to working effectively within all levels of an organization, across product, business, engineering and operational disciplines+ Awareness of EY capabilities, history and solution offerings+ A proven track record in business analysis, ability to align customer needs with EY service offerings and capacity to translate into a targeted package of value-added solutions+ Strong team building, organization and time management skills+ Sales skills/experience, driving strategic change/improvements for customer and EY+ Capable member of virtual, cross-functional teams, with program management and quality management experience preferred+ Diversified customer relationship development and interface management+ Proficient at escalation and issue management and managing customer expectations?**To qualify for the role, you must have**+ Bachelor’s degree in Business, Engineering, Computer Science, or related field+ More than 5 years of relevant work experience+ Significant experience in customer success, service, support or similar roles+ Proven experience working virtually in a globally dispersed team+ Project management, financial management, supplier management and stakeholder management experience in an engineering / support environment**Ideally, you’ll also have**+ Prior sales- or sales-related experience+ Sector-specific business knowledge / expertise+ An understanding of the challenges faced by consumers of enterprise technology and the best practice approaches to address+ Proven ability to drive success under conditions of limited control and competing stakeholder priorities**What we look for**+ A self-starter, independent-thinker, curious and creative person with ambition and passion**What working at EY offers**We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:+ Support, coaching and feedback from some of the most engaging colleagues around+ Opportunities to develop new skills and progress your career+ The freedom and flexibility to handle your role in a way that’s right for youEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.**About EY**As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.**What we offer**We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It’s yours to build.**EY | Building a better working world**EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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