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Customer Care Representative

EPIC Brokers

This is a Full-time position in Huntington, WV posted May 3, 2021.

Position Overview:  The Customer Care Specialist has the primary responsibility of providing superior customer service to clients. Our first objective is to retain existing clients.

Critical Job Functions:

  • Respond promptly to client inquiries via phone, mail and email in a professional and courteous manner. Strive to resolve all inquiries during first communication with client.
  • View every client contact as an opportunity to impress our clients. Review exposures, loss experience and current coverage. Provide proactive solutions and recommend appropriate products.
  • Follow department protocol for taking the next call in the queue and return all calls as promised.
  • Document all verbal communications with clients and carriers in a prompt manner. Records must reflect the current status at all times.
  • Assist with the solicitation of new accounts and the retention of existing accounts. Look for new sales opportunities by cross-selling.
  • Develop a strong working knowledge of carrier websites and utilize the sites to secure accurate and timely information for our clients.
  • Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options to the client.
  • Assume ownership of customer concerns and feedback until successful resolution.
  • Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.
  • Work as a team and contribute to the team effort by openly sharing insurance knowledge.
  • Become a student of the business. Seek insurance knowledge through training and education.

Skills & Qualifications:

  • College graduate preferred.
  • Excellent organizational and time management skills.
  • Strong customer service focus & communication skills.
  • Excellent diplomacy skills / ability to resolve issues.
  • Independent user of technology.

Educational requirement:

  • College graduate or experience equivalent.
  • Broker’s license is required / can be obtained once hired

Why join us? 

  • 15th Largest Broker in US
  • Voted ” Best Place to Work” in the Insurance Industry
  • Awesome Benefits:  401K matching, unlimited Managed Time Off, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).
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