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SNOW CMDB Data Analyst

APN Consulting, Inc

This is a Contract position in Beckley, WV posted September 13, 2021.

Title: ServiceNow CMDB Data Analyst Location: Remote Duration: 6 months Contract Job Description: This position is responsible for managing, designing, developing, and implementing solutions for ServiceNow SACM and other supporting modules like ITSB, ITBM, ITAM, ITOM etc.

to address complex business issues.

Represent a specific technical domain in the IT organization Ensure the CI data is properly maintained and is available when and where it’s needed Develop, document, and implement CI data governance processes and procedures for effectively managing CI data Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

Develop and monitor CI data health reports / dashboards and resolve any issues Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner Proactively identify CI classes, attributes, and relationship types that are required Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB Ensure the CIs are created or updated using only approved processes and procedures Develop, document, and implement CI data audits and address any issues that arise Evaluate enhancement requests and identify appropriate solutions Validate CMDB functionality as part of ServiceNow platform upgrades and deployments Qualifications Required: High School diploma, GED, or military experience Minimum 2 years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Discovery.

Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) Minimum 1 year of developing integrations with the ServiceNow platform Preferred: 1 year of experience working within an ITIL framework or similar Operations model Familiarity with ServiceNow CMDB Bachelor’s degree or equivalent level of experience ServiceNow Scripting/Advanced Scripting, especially JavaScript ServiceNow Fundamentals Preferred ServiceNow Platform Implementation Preferred

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