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Senior ServiceNow ITBM Business Analyst


This is a Full-time position in Charleston, WV posted April 16, 2021.

nnJob Descriptionnn nnICFs IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Sr.

ServiceNow Business Analyst to join an established ServiceNow implementation team.nn nnThe Team:nn nnThis ICF ServiceNow team currently supports a federal client providing Agile delivery with high focus on applying ServiceNow best practices to enable data governance strategy and maximize reuse of common data elements to maintain high data quality.nn nnThe Worknn nnThe Sr.

ServiceNow Business Analyst will be part of an established team supporting a federal client with the implementation of the ServiceNow IT Business Management Suite, specifically Project and Portfolio Management and Application Portfolio Management (APM) modules.

The Business Analyst will work closely with the client and client stakeholders to map out business requirements and use cases for the cataloging and tracking of their enterprise business applications within ServiceNow.

Additionally, the Business Analyst will be responsible for leading traditional Agile ceremonies, grooming backlogs for multiple workstreams, and act as the liaison between the client and the agile team.

The ServiceNow Business Analyst will serve as a translator between technical teams and the clients business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed.

nn nnThis position will be working directly with stakeholders and will require the ability to communicate effectively via phone and web conferencing as many stakeholders work remote.nn nnIn addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.nn nnMinimum Job Requirements:nn nnBachelors Degreenn nn4+ years experience as a Business Analyst in a fast-paced application development environmentnn nn4+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)nn nn2+ years of experience with the ServiceNow Platformnn nn4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedbacknn nnExperience with the ServiceNow ITBM and ITFM suite, including Application Portfolio Management (APM)nn nnUS Citizenship required due to federal contract requirementsnn nnMust be able to obtain Public Trust security clearance.nn nnDesired Skills:nn nnExcellent oral and written communication skillsnn nnSolid understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.nn nnConceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)nn nnSkilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at handnn nnGood understanding of basic system technologies as they relate to the project deliverablesnn nnAbility to maintain project plans, resourcing schedules and forecasted activitiesnn nnExperience with business process mapping and the use of project management softwarenn nnAbility to provide technical assistance and troubleshooting by effectively responding to inquiriesnn nnExperience thriving in ambiguous software development environmentsnn nnAbility to work well under constantly changing deadlines and prioritiesnn nnExperience with ServiceNow, Appian, or similar BPM softwarenn nnExcellent oral and written communication skillsnn nnAn understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expectednn nnWorking at ICFnn nnWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day.

Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe.

We believe in collaboration, mutual respect, open communication, and opportunity for growth.

If youre seeking to make a difference in the world, visit to find your next career.

ICFtogether for tomorrow.nn nnICF is an equal opportunity employer that values diversity at all levels.

(EOE Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity).

For more information, please read our EEO & AA policy ( .nn nnReasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process.

To request an accommodation please email and we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .nn nnDC Remote Office (DC99)Need help?

We’re here:ICFCareerCenter@icf.comnn nnAbout ICFnn nnICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants.

At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives.

We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges.

Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.

Learn more at

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