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Front Desk Agent – Summer Seasonal

Snowshoe Mountain Resort

This is a Full-time position in Webster Springs, WV posted September 12, 2021.

Full Time – SeasonalRESORT OVERVIEW, CULTURE AND VISIONSnowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.OUR VALUESOur organizational values describe our shared beliefswhats important to us as an organization; how we want to treat each other and our guests.Integrity Performance Environment Fun CollaborationESSENTIAL DUTIES (list in order of importance)This position is responsible for the following job results. Develop computer systems technical knowledge by learning the SMS (reservation and front office systems) and the RTP (ticketing system). Develop lodging accommodations knowledge by learning about all of the resort’s accommodations. We currently have 33 distinct complexes with approximately 1,200 rental units including hotel rooms, condominiums and private homes. Acquires understanding and knowledge of lodging rates by learning the rate structures and knowing where to find the rates for each lodging accommodations including rack, discount seasons and packages. Develop general resort knowledge by learning the information and pricing for lift tickets, ski rentals, ski lessons, adventure products and special events. Confirms lodging accommodations and resort activities by greeting guests, reviewing reservations, making necessary changes and checking guests into their accommodations. Reserves lodging accommodations and resort activities for walk-in guests by explaining available lodging and activity options, quoting rates and booking reservation. Collects and reconciles daily transactions by collecting folio balance, preforming required accounting procedures, processing a shift report and balancing cash drawer. Achieves a high quality of guest service by answering inquiries concerning recreational opportunities, scenic attractions, special events, entertainment, shopping, eating establishments, travel routes and all general information. Maintains guest confidentiality by safeguarding credit card information, room numbers, addresses, phone numbers and issuing proper keys. Maintains rapport with housekeeping and maintenance services by relaying information regarding early checkouts, walk- ins, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests. Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures. Contributes to team effort.This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.EDUCATION & EXPERIENCE REQUIREMENTSEducation: High school diploma/equivalent or actively enrolled in an educational program.Experience: Specific Experience – Not RequiredTRAVEL REQUIREMENTSPosition may require occasional overnight or day travel. Any employee or volunteer who operates a company vehicle including cars, trucks, snow cats, snowmobiles, or heavy equipment is required to comply with the Drivers Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Drivers Standards Policy; if you have not please contact your Risk/Safety or HR/EE Department.This position may be required to work evenings, weekends and holidays.Office Environment: Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. Your job is identified as a safety sensitive position and you may be tested at random during your term of employment.An Equal Opportunity Employer

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