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Field Service Engineer II (Radiology)

Agiliti

This is a Contract position in South Charleston, WV posted September 10, 2021.

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life.

Our managers and leaders ensure our teams are aligned and motivated to deliver on our company aspirations by fostering engagement and promoting the growth and development for our team members.

Make an impact in healthcare and grow your career with Team Agiliti The Field Service Engineer II is responsible for maintaining the customer’s high‐end medical imaging equipment, including systems applications, quality control, calibration, operating system support, applications support, software support, technical support, and troubleshooting.

This position will work at customer sites in the Chicago area on general radiology equipment such as, X-ray, C-ARMS and Mammography.

PRIMARY DUTIES AND RESPONSIBILITIES FIELD SUPPORT (75%) Troubleshooting on high‐end medical imaging equipment.

Establishing and adhering to preventative maintenance schedules.

Maintaining customer service logs and internal service records in a timely fashion.

Solving issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.

Complying with Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

Performing service, calibrations and quality assurance check for an entire imaging system as per the ISO13485 standards.

TECHNICAL SUPPORT (10%) On high‐end medical imaging equipment online and or via telephone.

Communicating daily with customers to ensure resolution and proper follow‐up leading to acceptable customer satisfaction levels.

Maintaining system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to OEM (Original Equipment Manufacturer).

APPLICATIONS SUPPORT (5%) Regular interaction with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

SOFTWARE SUPPORT (10%) Continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.

Digital Imaging and Communications in Medicine (DICOM) viewing, filming, archiving, networking, and database administration.

Prepares users by designing and conducting training programs, providing software support and reference.

Online and telephone support for Windows, Linux This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.

The incumbent is expected to perform other duties necessary for the effective operation of the department.

REQUIRED EXPERIENCE Minimum 5 year’s applicable experience (10 years preferred) Experience with servicing and troubleshooting X-ray & Vascular imaging systems Familiarity with Siemens, GE and Phillips systems a plus Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Protects organization’s value by keeping information confidential

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