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Datacenter Technician

ProTask Inc

This is a Contract position in Parkersburg, WV posted September 11, 2021.

This position is located in Plano, Texas.

Our client, a national credit union, will only accept US Citizens or Green Card holders who will have no issues passing a background or credit check.

This is an onsite position.

Hours are 9pm-530am.

Provide onsite technical support and monitor data center and equipment to ensure continuous availability.

Perform troubleshooting, escalations, and resolve incidents and problems when detected.

Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance.

Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

Responsibilities Respond to alerts and alarms, identify and correct problems Utilize multiple monitoring applications to ensure optimal system performance – like ServiceNow, Moogsoft and SolarWinds Create and work on tickets in an IT Service Management application for customers and escalate issues as needed Troubleshoot and escalate incidents and problems Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria Provide status reports on active or resolved issues Follows established policies, procedures and guidelines Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure Data Center staging, deployment, and logistics/asset management support Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting Site builds & refreshes, while meeting current quality standards Installation and running of data cables during the installation of new equipment Work with others to update and document procedures Write, and maintain, detailed site reference documentation Work in a noisy areas with hotter and colder temperatures than standard office environmental conditions Lift equipment weighing 50 lbs.

Perform other tasks or duties as assigned or based on need Qualifications – knowledge, skills, and abilities Basic Data Center / IT Operations experience Software & Hardware tools utilized to perform day to day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP, QSFP, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs.

DC, single phase vs.

three phase, etc.

Familiar with datacenter design in relation to heat dissipation and air flow Meticulous and obsessive about organized cabling Detail oriented and organized Desired Bachelor”s degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem solving skills

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