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Customer Service


This is a Full-time position in Charleston, WV posted September 13, 2021.

We are offering Work at Home positions. Apply now to start the conversation and join IBEX!

Our Mission at ibex is Your Success!

About ibex:

We work undercover for some of the best companies in the world, delivering superior support to their customers — it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 20,000 employees.


Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.

Your day-to-day will involve:

Duties include, but are not limited to, the following:

  • Selling and/saving products and services
  • Negotiating service order requests from customers
  • Working with customers patiently, tactfully and efficiently
  • Completing save/service order activity in an accurate and timely manner
  • Accurately computing and quoting customer fees, EX. Monthly fees, One-time fees, adjustments, etc.
  • Providing flexible options to the customer based on product and service needs
  • Full range of billing and collections duties
  • Full range of repair resolution duties

Some things we consider critical for this role:

  • Sales experience in a call center environment with proven results
  • Must be available to work anytime during hours of operation
  • Experience in a customer focused role required
  • Outstanding communication and listening skills
  • Ability to work independently and make solid decisions
  • Energetic
  • Professional
  • History of excellent work attendance
  • Basic math skills, data entry skills, and sales aptitude

Must haves for this job:

  • High school diploma or the equivalent
  • 18 Years of age or older
  • Ability to Multi-task
  • Excellent verbal and written communication skills
  • Background check is required for this position
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