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Customer Service

Eagle Manufacturing - Justrite Safety Group

This is a Contract position in Wellsburg, WV posted September 11, 2021.

Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property and the planet.

Eagle Manufacturing, the leading source of storage, handling and security products including fire prevention safety equipment for hazardous materials, environmental protection spill containment devices, and specialized storage products is seeking a Customer Service Representative to join their operation at the Wellsburg, WV location.

JOB SUMMARY:

The purpose of this position is to serve as the key contact for both external and internal customers regarding all product lines. This position supports the customer fulfillment process by performing all aspects of customer order management. Problem solving, decision making and communication skills are required to maximize the focus on customer relationship management, also working well in a team environment.

JOB RESPONSIBILITIES:

  • Process external and internal orders to ensure accurate and timely deliveries with the focus on departmental standards for quality, efficiency and productivity. This includes all ordering methods (phone, fax, EDI, etc.).
  • Research and provide solutions to customer service issues, such as product availability, invoice, and proof of delivery, distribution, pricing and logistics issues
  • Maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities
  • Manage specific customer requirements with key customers
  • Keep current on product information/knowledge, marketing and system capabilities
  • Develop, distribute and monitor customer surveys to assist with information mining
  • Report, communicate and present to management as required
  • Point of contact with EDI pertaining to Amazon
  • Update Eagle inventories for Drop Ship orders within the Amazon Portal
  • Maintain Weekly Amazon Warehouse orders. Accept or Deny based off inventory levels
  • Work closely with Production Planners on scheduled runs and inventory availability for Amazon.
  • Request Routing for Amazon Warehouse orders through the Amazon Portal to ship within their window
  • Monitor Amazon Chargebacks and investigate to deny or accept

SKILLS REQUIRED:

  • Professional telephone etiquette (soft skills)/excellent communication skills
  • Computer skills within a Windows environment, MS Office and MAPICS
  • Ability to work in a team environment; assertive, persuasive and diplomatic
  • Ability to prioritize and organize a demanding workload in a fast-paced and highly stressful environment
  • College degree in business area preferred
  • 2-3 years in a fast-paced customer service environment
  • Must have initiative and ability to achieve objectives with minimal direction
  • Decision-making and problem-solving skills
  • Ability to analyze information and develop recommendations to present to management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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