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Spa Receptionist

Snowshoe Mountain Resort

This is a Full-time position in Webster Springs, WV posted September 7, 2021.

Full Time – Seasonal

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

OUR VALUES

Our organizational values describe our shared beliefswhats important to us as an organization; how we want to treat each other and our guests.

Integrity Performance Environment Fun Collaboration

POSITION SUMMARY

To provide a high level of guest service by giving prompt courteous attention to all guest interactions.

ESSENTIAL DUTIES
This position is responsible for the following job results.
  • Develops computer systems technical knowledge by learning the reservation, front office, ross and t-time systems.
  • Develops spa services knowledge by learning about all of the resorts spa services including massage, manicure/pedicure, facial and hair products.
  • Acquires understanding and knowledge of lodging rates by learning the rate structures and knowing where to find the rates for each of the services.
  • Confirms spa services and scheduling by greeting guests, reviewing reservations and making necessary changes.
  • Collects and reconciles daily transactions by collecting balances, performing required accounting procedures such as check approvals, processing a shift report and balancing cash drawer.
  • Achieves a high quality of guest service by answering inquiries concerning spa services and general information.
  • Maintains guest confidentiality by safeguarding credit card information, room numbers, addresses, and phone numbers.
  • Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures
  • Contributes to team effort by accomplishing related results as needed.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

DIRECT EXPERIENCE

Education: High School Education or GED preferred or actively enrolled in an educational program

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

LEADERSHIP

  • Understands business complexities and assumes responsibility for driving change
  • Leads employees or teams of employees to achieve goals
  • Guides employees through periods of change, even during difficult times or in the face of hard business decisions
  • Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

  • Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
  • Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
  • Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
  • Demonstrates true passion for the job, the resort, and the company overall
  • Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

  • Communicates clearly and appropriately – both orally and in writing
  • Responds to questions or requests in a timely manner
  • Conducts regular one-on-one and departmental meetings to ensure a good flow of information
  • Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
  • All communication is down home and strives to improve upon a high level of guest service in a friendly manner
  • Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Is able to learn quickly those applications not known.

DELIVERY

  • Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
  • Delivers highly accurate end-work product personally and through overseeing others
  • Able to analyze numbers and draw conclusions from statistical information
  • Meets or exceeds financial goals, budgets, forecasts
  • Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
  • Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests expectations

FLEXIBILITY

  • Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
  • Adjusts budgets and reforecasts as needed across the year based on changing business needs
  • Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
  • Inspires a unified team through understanding was is required for successful, cooperative and fun team success

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Drivers Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Drivers Standards Policy; if you have not please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

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