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Financial Crimes Call Center Specialist

Truist Financial Corporation

This is a Full-time position in Charleston, WV posted June 10, 2021.

Job Description :Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:2nd Shift – 10% Automatic Pay Differential (United States of America)Please review the following job description:Perform research and loss mitigation efforts across multiple intake channels to decision Financial Crimes related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Analyze and decision Financial Crimes related cases or alerts.2. Utilize banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met.3. Conduct client research.4. Use critical thinking skills to make well supported decisions relative to the alert type.5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts.6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Financial Crimes function.7. Support effective communication with internal and external partners or clients.8. Participate in BSA/AML/OFAC and/or Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High school diploma or equivalent education and related training2. One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity3. Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department4. Strong investigative, analytical, and critical thinking skills5. Strong work prioritization and time management skills6. Strong interpersonal, communication and client service skills7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products8. Ability to work in a high-stress, fast-paced, rapidly changing environment.9. Ability and willingness to work flexible hours as required by the functionPreferred Qualifications:1. Associate Degree2. Experience in investigation, law enforcement, or lending role3. Knowledge of BSA regulations and/or related compliance requirements, including reporting and record retention requirements4. Experience in BSA/AML and/or compliance-related role, whether in a client facing or backroom/operational roleTruist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.EEO is the Law Pay Transparency Nondiscrimination Provision E-VerifyThank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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